Terms & Conditions

Acceptance of Terms

By accessing our website or availing any of our services, you confirm that you have read, understood, and agree to these Terms & Conditions, along with our Privacy Policy and any applicable policies referenced herein.

If you do not agree with these Terms, you must not use our website or services.

• ✓ You acknowledge that these Terms form a legally binding agreement between you and A1QA OPC Private Limited.
• ✓ You agree to comply with these Terms and all applicable laws and regulations.
• ✓ We may update these Terms from time to time, and your continued use constitutes acceptance of updated Terms.

Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use our website and services.

• ✓ You must be 18 years of age or older.
• ✓ You must have the legal capacity to enter into these Terms.
• ✓ If you represent a business or other legal entity, you confirm that you are authorised to accept these Terms on its behalf.

About Our Services

EPF Solutions by A1QA provides support-led and compliance-oriented services for individuals, employers, and organisations. Our services may include employee PF and UAN support, EPFO and pension-related assistance, profile and KYC corrections, employer compliance support, payroll coordination, statutory filing assistance, and corporate gifting or employee benefit solutions.

Account Registration

Certain features, enquiry forms, portals, or service processes may require you to provide contact details, create an account, or submit identifying information.

• ✓ Provide accurate name, contact details, and supporting information.
• ✓ Keep login credentials or communication references secure.
• ✓ Notify us promptly if you detect unauthorised access or misuse.
• ✓ We may verify details before initiating or continuing a service.

User Responsibilities

You are responsible for cooperating in the service process and ensuring that all details, declarations, and supporting documents provided by you are lawful, accurate, and up to date.

• ✓ Submit documents and information in the requested format.
• ✓ Respond to clarification requests within a reasonable time.
• ✓ Ensure uploaded materials do not violate any law or third-party rights.
• ✓ Use the website and services only for lawful purposes.

Payments & Fees

Fees for our services are communicated through the website, official pricing pages, proposals, quotations, invoices, or direct written communication.

• ✓ Payments must be made using approved payment methods.
• ✓ Pricing may vary by service complexity, documentation, or urgency.
• ✓ Taxes, including GST where applicable, may be charged additionally unless stated otherwise.
• ✓ Work may begin after receipt of payment or as per agreed commercial terms.

Service Delivery

We make reasonable efforts to deliver our services within estimated timelines. However, delivery timelines are indicative and may depend on the nature of the case, quality and completeness of documents, user response, employer action, departmental processing, statutory authorities, or other external factors beyond our direct control.

• ✓ Timelines may vary from case to case.
• ✓ Government, employer, banking, or third-party delays may affect completion.
• ✓ Additional documents or clarifications may be requested during processing.
• ✓ A service may be paused where essential cooperation or documents are pending.

Cancellations & Refunds

Cancellation and refund eligibility, if any, depends on the nature of the service and the commercial terms communicated at the time of purchase, proposal, quotation, or agreement.

• ✓ Refunds are not automatic and will be governed by the applicable service policy.
• ✓ Non-refundable portions may apply where work has commenced or taxes have already been paid.
• ✓ Certain services may involve third-party or statutory components that are non-refundable.
• ✓ Users should review specific service-level commercial terms before payment.

Intellectual Property

All website content, design elements, layouts, text, graphics, icons, photographs, service descriptions, logos, software, downloadable materials, and other intellectual property displayed on this website are owned by or licensed to A1QA OPC Private Limited unless otherwise stated.

• ✓ Limited personal viewing is permitted for lawful informational use.
• ✓ Unauthorised commercial use, scraping, republication, or derivative use is not allowed.
• ✓ Brand names, marks, and logos remain protected intellectual property.

Privacy & Data Use

Your privacy is important to us. Our collection, use, storage, disclosure, and protection of personal data is governed by our Privacy Policy and applicable law.

• ✓ Users should read the Privacy Policy carefully.
• ✓ Submitted information may be used for support, verification, and communication.
• ✓ Sensitive or service-related information should be provided only through appropriate channels.
• ✓ We take reasonable measures to protect submitted data.

Limitation of Liability

To the maximum extent permitted by law, EPF Solutions by A1QA and its directors, employees, consultants, associates, and service partners shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary losses arising from or relating to the use of the website or services.

• ✓ No liability for delays or failures caused by third parties or authorities.
• ✓ No guarantee of approval, settlement, or outcome unless expressly committed in writing.
• ✓ Users remain responsible for reviewing service suitability before purchase.

Indemnity & Termination

You agree to indemnify, defend, and hold harmless A1QA OPC Private Limited, EPF Solutions by A1QA, and their directors, officers, employees, consultants, and partners from claims, losses, liabilities, damages, costs, and expenses arising from or related to your misuse of the website or services.

• ✓ We may suspend or terminate service access for breach or misuse.
• ✓ Outstanding dues or obligations may continue even after termination.
• ✓ Clauses intended to survive termination shall remain enforceable.

Governing Law & Updates

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms, the website, or the services shall be subject to the jurisdiction of the competent courts at Bengaluru, Karnataka.

• ✓ Governing law: India.
• ✓ Jurisdiction: Bengaluru, Karnataka.
• ✓ Users should review these Terms periodically for updates.

Contact Us

If you have questions regarding these Terms & Conditions or require further clarification regarding any service-related legal or commercial point, please contact us through the official contact details below.