Refund Policy
Clear refund terms for services, consultations and support.
EPF Support
Partner
1. Overview
This Refund Policy applies to services, consultations and support solutions provided by A1QA OPC Private Limited operating as EPF Solutions by A1QA. It covers employee-focused services, employer services and CorpGift-related products or programs, unless a separate written quotation, agreement or service-specific commercial term states otherwise.
2. Scope
- Employee services such as PF-related support, claim assistance, transfer guidance, KYC/profile correction support and consultation services.
- Employer services such as payroll support, compliance support, registrations, monthly filings, HRMS-related coordination and statutory advisory support.
- CorpGift / employee-benefit or gifting solutions, including standard and customized corporate gifting programs.
3. General Principles
- Refund requests are reviewed based on the nature of service, stage of work completed and applicable commercial terms.
- Taxes, payment gateway charges and third-party costs may be deducted or may remain non-refundable where already incurred.
- If a specific quotation, proposal or agreement contains a separate refund clause, that clause will prevail for that service.
- Approved refunds are initiated by A1QA within 3–5 business days after approval.
4. Important Note
Refunds are not automatic and are assessed on a case-by-case basis where applicable. Submission of a request does not guarantee refund approval.
5. Our Commitment
We aim to maintain a fair, transparent and structured refund process, while balancing the work performed, resources allocated and applicable business obligations.
2. Employee Service Refunds
Employee refund requests are reviewed based on the type of service purchased, the stage of work completed, and whether any filing, documentation, consultation, or follow-up work has already been performed.
Before Work Initiation
If a cancellation request is raised before our team starts any case assessment, document review, consultation, backend processing, or follow-up activity, a refund may be considered after deduction of applicable payment gateway charges, taxes, or administrative charges, if any.
After Work Initiation
Once case review, consultation, documentation support, follow-up communication, drafting, or processing activity has started, the service becomes partially or fully non-refundable depending on the work already completed and resources allocated.
After Submission / Filing Stage
Where support has progressed to filing preparation, submission support, or follow-up with EPFO, employer, bank, or any third party, refunds are generally not available because the service work has already been substantially performed.
Case Not Proceeding
If a case cannot proceed because of incorrect information, incomplete documents, non-cooperation, ineligibility, or external limitations not caused by us, refund eligibility will be assessed only as per the actual stage of work completed.
Duplicate Payment
In case of a verified duplicate payment for the same service and same customer, the excess amount may be refunded after internal verification.
3. Employer Service Refunds
Refund handling for employer services depends on the commercial arrangement, implementation stage, work completed, and whether the service is a one-time, monthly, recurring, customized, or execution-linked engagement.
One-Time Services
For one-time services such as payroll setup support, registrations, initial compliance setup, onboarding support, or documentation-related assignments, refund eligibility depends on whether work has started. Once the work has commenced, the service may become non-refundable or only partially refundable.
Monthly / Retainer Services
For recurring services such as payroll processing support, compliance assistance, monthly filing coordination, HRMS support, or advisory retainers, cancellation generally applies prospectively from the next billing cycle. Fees for the current period are typically non-refundable once the service month or billing cycle has started.
Customized or Project-Based Services
For customized employer solutions, quotation-based assignments, implementation support, or project-specific engagements, refund treatment will follow the approved quotation, agreement, statement of work, or mutually accepted commercial terms.
4. CorpGift / Corporate Benefit Programs
Standard CorpGift Orders
If a standard gifting or employee benefit order is cancelled before confirmation, a refund may be considered after deduction of applicable charges.
Customized / Personalized Orders
Where products, packs, or benefit bundles are customized, branded, personalized, activated, or specially procured, such orders are generally non-refundable once production, activation, or vendor execution has begun.
Damage / Defect / Wrong Item
If a physical CorpGift item is received in damaged condition or a wrong item is supplied, resolution may be offered through replacement, correction, or refund as applicable after verification.
5. Refund Eligibility Matrix
| Scenario | Refund Consideration | Notes |
|---|---|---|
| Cancellation before work starts | Generally refundable | Subject to deduction of payment gateway / processing charges, if any. |
| Work already initiated | Partially refundable / non-refundable | Depends on the extent of consultation, review, drafting, processing, or follow-up completed. |
| Application / case already submitted forward | Generally non-refundable | Work has been substantially performed and third-party interaction may already be involved. |
| Monthly / retainer billing already active | Current cycle non-refundable | Cancellation normally applies from the next billing cycle unless agreed otherwise. |
| Duplicate payment | Refundable after verification | Excess amount may be returned after internal confirmation. |
| Customized CorpGift order | Generally non-refundable | Applies once personalization, activation, procurement, or vendor execution has started. |
| Damaged / wrong physical CorpGift item | Replacement / refund as applicable | Subject to verification and product condition review. |
| Taxes / statutory fees / third-party charges | Usually non-refundable | Government fees, taxes, bank charges, and third-party costs may not be refundable once incurred. |
Non-Refundable Components
- Taxes and GST already deposited or charged as applicable
- Payment gateway charges and bank charges where already deducted
- Government / statutory charges or third-party fees already incurred
- Consultation, analysis, document review, drafting, or work already completed
- Customized, personalized, activated, or vendor-executed CorpGift items or programs
Each request is reviewed against applicable terms, service stage, work completed, and actual costs incurred.
6. How to Request a Refund
Share Your Details
Share your case ID, order ID, invoice number, payment proof, service name, and the reason for your refund request.
Our Review
Our team reviews the request against the service terms, work completed, stage of execution, and applicable commercial conditions.
Decision Update
We will communicate the decision through email, phone, or the support channel used for the transaction.
Refund Processing
If approved, the refund will be initiated by A1QA within 3–5 business days. The actual credit timeline may depend on your bank, card issuer, or payment gateway.
7. Important Clarifications
- Submission of a refund request does not mean automatic approval.
- Where a service agreement or quotation contains specific refund terms, those terms will prevail.
- Refunds may be denied or adjusted where work is already completed or costs are already incurred.
- Replacement, correction, or service continuation may be offered where appropriate instead of a cash refund.
Need Help?
Our support team is here to assist you with any refund-related queries.